Privacy Policy

Welcome to citycrate.com. This Privacy Policy explains how we collect, store and then use information that has been provided by you while on our website. When you access and use our website, which includes providing us with personally identifiable information, you are expressly consenting to the way we collect, use, store, and transfer information about you, which may include personally identifiable information, as described in this Privacy Policy. If you disagree with how we collect, process, store, and use your personal and non-personal information, please do not use this website. In the future we reserve the right to adjust this Privacy Policy in material and non-material ways. As such changes are made we will post such changes via a prominent notice on this page of our website, so you will continually be informed as to what information we collect, how we might choose to use such information, and to whom we may choose to disclose it to.

Scope of Privacy Policy.

This Privacy Policy explains the processing of information relating to you, while granting various rights to both of us regarding your personal information. This Policy also covers the access and use of any software applications we create and make available for your use and convenience on your mobile devices. You are also given information on how to notify us to stop using your personal information. Our company is located in the United States of America. You may be located in a different country that has laws which are more restrictive with respect to the collection, use, and storage of your personal information. By using our website, you are expressly agreeing to be governed by the laws of the United States of America and waive the more restrictive laws of your country.

Information We Collect.

In order to provide you with the service you have requested, we will ask for your personally identifiable information. If you do not wish to provide your personal identifiable information, please do not use our services or this website. In parts of this website, you may be able to search, review, order services, participate in a survey, complete a questionnaire or other “information request” form, or otherwise subscribe to one of our offerings and services like our online newsletters, forums without submitting any personal information on our website. As to our introductory services to assist you in finding a moving company, you may be required to provide us with your personally identifiable information, such as your name, address, phone number, email address, contact preferences, credit card information, financial and other information related to a support or service issue. This information on its own or combined with other information, will allow us to identify you. When you choose to provide us with your personally identifiable information, you are expressly granting us permission to use your personally identifiable information for the specific purpose for which it is provided, as well as, other purposes described in this Privacy Policy, which we describe below under “How We Use the Information”.

If you are unwilling to provide your personally identifiable information through our websites, then this may limit the extent to which you are able to use our websites and services. If you provide us with your personally identifiable information, you have the ability to prevent us from sharing your information with third parties if you so wish. Simply contact us at privacyofficer@citycrate.com.

In addition, We may collect, store and use certain non-personally identifiable information we receive when you use our website and related services. We may aggregate data and information provided by or collected from multiple users (which may include you) in a manner that is not personally identifiable to any individual user. All non-personally identifiable information collected by us through our services and all aggregated/compilations of data we create are our exclusive property. Nothing in this Privacy Policy limits our right to use any such non-personally identifiable or aggregated information in any way (including, but not limited to, monitoring user traffic patterns, analyzing and quantifying user preferences, improving the design and content of our Services, and enabling us to personalize your user experience) or prohibits us from sharing non-personally identifiable or aggregated information with third parties. When you visit our website we automatically collect information from you – web technology information. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, data/time stamp, and/or clickstream data. We collect this information through the use of cookies, web beacons or JavaScript. This also includes information which is contained within the autofill functionality of your browser. This information may include personal and non-personal technology.

Note to Parents – No Information Collected from Children.

We will never knowingly collect any personal information from children under the age of 13. Our Services are intended for a general audience and were not designed for children. If we obtain actual knowledge that we have collected personal information about a child under the age of 13, that information will be immediately deleted from our database.

Cookies, Web Beacons, and JavaScript. Generally, we as well as third party vendors and supporting advertisers use technologies such as cookies, web beacons, and java scripts. These technologies collect internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. This information is used to analyze trends, administer our website, track users movements through our website and gather demographic information about our user base as a whole. We may receive reports based on these technologies on an individual or aggregated basis.

“Cookies” are a feature in your browser software. When enabled, cookies store small amounts of data on your computer about actions you take on the pages of our website, or any website using cookie technology. Cookies assist us in tracking which of our features you visit most often, and what content you viewed during your past visits. When you visit this website again, cookies allow us to remember your settings and may be used for authentication. We may use cookies to keep track of the number of return visits, accumulate and aggregate statistical information generally pertaining to our website, and deliver specific content to you based on your past viewing history. You can disable cookies, although our website may not function properly for you. Your browser preferences can be modified to accept or reject all cookies, or request a notification when a cookie is set. You may read more about cookies at http://cookiecentral.com/. In order to use all of the features and functionality of our website, you need to accept cookies. We allow third party vendors and advertisers to set their own cookies (“Third Party Cookies”) on and through our website. We have no control over the practices of those third parties and we are not responsible for their technology or tracking. We encourage you to review the policies of such persons or entities on their websites. We use AdWords Remarketing through Google which is a Remarketing and Behavioral Targeting service provided by Google Inc. that connects the activity on our website with the AdWords advertising network and the DoubleClick cookie. That Cookie collects information regarding certain patterns in your browsing history. To opt-out of this tracking, please see https://support.google.com/ads/answer/2662922?hl=en. We also participate in all of Google Analytics Advertising. This includes (i) Remarketing with Google Analytics; (ii) Google Display Network Impression Reporting; (iii) DoubleClick Campaign Manager integration; and (iv) Google Analytics Demographics and Interest Reporting. Google uses cookies to track activity performed by Google Analytics and its AdWords or DoubleClick cookie. To opt-out please see https://tools.google.com/dlpage/gaoptout/. We also use Google Analytics which is an analysis service also provided by Google Inc. Google utilizes the data collected through its cookies to track and examine the use of this site, to prepare reports on its activities, and to share them with other Google services. You may opt-out of the Google Analytics service using Google’s Browser Add-on available at https://tools.google.com/dlpage/gaoptout/. Our website includes social media cookies due to social media features. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing it.

We use electronic images known as “web beacons” (sometimes called single-pixel gifs, clear gifs or action tags) which allow us to collect information about your visit to our website, measure and improve the effectiveness of advertisements and track delivery of advertising. Web Beacons collect only a limited set of information including a cookie number, time and date of page view, as well as a description of the page on which the web beacon resides. We may also use web beacons in email messages sent to you. This allows us to determine if you opened or acted upon the email messages. Because web beacons are the same as any other content request, you cannot opt out or refuse them. However, web beacons can be rendered ineffective by either opting out of cookies or changing the cookie setup in your browser.

We may also use JavaScript. JavaScript is a computer language that enhances the functionality of websites, particularly with respect to pictures. We use it to analyze and improve our website’s functions. You may deactivate JavaScript through your browser settings or activate it the same way. If you disable JavaScript, you will not be able to use some of the functions of our website. We may use third party vendors for proprietary autofill tracking to collect information in your browser’s autofill functionality. We use these third party vendors to collect the information you have placed into that part of your browser to automatically fill forms and requests presented to you. You can stop this functionality by turning it off in your browser. There is no loss of use of our website or services should this browser function be turned off, rather you will simply be required to fill out the presented form.

How We Use and Share Information.

Product and Service Delivery. Information that you provide and that we gather about you while you are using our website is an integral part of our business. We use and share personal and non-personal information to provide you with the products and or services you have requested. This may include passing your information on to a third party to provide such products or services. For example, when you express interest in products, services, and promotions we will share your request or expression of interest with a third party we know who offers such products, services, promotions, and as applicable, with their affiliates and third party finder or marketing companies (collectively, “Business Providers”). By choosing to complete any forms or express interest in services and products, you are expressly authorizing us to provide your personally identifiable information to those Business Providers. Although our contractual arrangement limits how Business Providers can use your information, we do not control the privacy practices of the Business Providers. If you have any questions or wish to remove your information from the Business Providers’ databases, you will need to contact that Business Provider directly. We also use your information to follow up with you regarding the services and products you have requested such as an email to you requesting that you complete your registration form. We may also provide you with additional offers that may be of interest to you. We reserve the right to contact you to conduct surveys for the purpose of learning more about your experience and to also learn about your additional interests and opinions that could affect future products and services we may provide, promote, or the Business Providers.

Telemarketing and SMS – Special Consent By submitting your request for services or products advertised or promoted on or through any of our Services, you are providing your express written consent to be contacted by City Crate and/or by our associated advertisers, their customers, subscribers, professional service providers and other Business Providers to contact you for marketing, informational and/or other similar or related purposes in connection with such request. You further understand and agree that you may be contacted by telephone device (including being contacted on a recorded line and potentially by use of automated dialing systems and artificial or prerecorded voice messaging), email, mail or otherwise, based on the phone number, email address and/or other data you have provided in the request form you completed and submitted to City Crate through our Services. This consent applies even if your phone number, email address or other data is on a corporate, federal, State, local, or other do-not-contact type of list or director (i.e., the U.S. National Do Not Call Registry). You are not required to consent to receiving auto-dialer calls, or to otherwise provide this consent, as a condition of purchasing any products or services from City Crate or any of our advertisers, customers, subscribers, professional service providers, or other Business Providers. You agree that your submitted request or inquiry (as described above) acts as your electronic signature for this consent. You acknowledge that for text, SMS, calls and other electronic messages that message and data rates (i.e., from your network provider) may apply.

Website Enhancements. We use the information we gather to respond to any inquiries you make, operate and improve the functionality of our website, and deliver the products and services advertised on our website. Our services include the display of personalized products, content, and advertising, relating to your experience and interests. Targeted Advertising. Based on information you provide and that we gather, we may customize and target advertising to you as an individual. In our discretion, we may combine information to target advertising to an individual on the website, in email and/or through direct mail. Such advertising may be different from the products or services offered or promoted on our website.

Email. We may use your email address to promote goods and services of third parties that may be of interest to you and these may be different than the products or services offered or promoted on our website.

Direct Mail. We may use the information we gather and that you provide to advertise, directly or indirectly, to you using postal mail. Website Functionality We share your information with companies and individuals we employ to perform technical functions on our behalf. Examples include third parties who host our website, analyze our data, provide marketing assistance, process credit card payments, and provide customer service.

Third Party Products and Services We sell, rent, lease, or share your information with third parties who will provide you with their opportunities, products, or services. This includes your personal and non-personal information, and includes your interests and preferences, so they may determine whether you might be interested in their products or services.

Anonymous Information We share aggregated anonymous information about you, combined with other persons using our website with third parties, so that they can understand the kinds of visitors that come to our website, and how those visitors use our website. This includes demographic information and behavioral information.

Legal Process We disclose your information if legally required to do so, or at our discretion, pursuant to a request from a governmental entity, or if we believe in good faith that such action is necessary to (a) conform to legal requirements or comply with legal processes; (b) protect our rights or property, or our affiliated companies; (c) prevent a crime or protect national security; or (d) protect the personal safety of users or the public.

Business Transfers We may disclose and transfer your information to a third party who acquires any or all of our business, whether such acquisition is by way of merger, consolidation or purchase of all or a substantial portion of our assets. In the event we become the subject of an insolvency proceeding, whether voluntary or involuntary, we or our liquidator, administrator, receiver or administrative receiver may sell, license or otherwise dispose of, such information in a transaction approved by the court.

Collection and Use of Information by Third Parties.

Third parties collect and use information about you on or through our website in the following way:

Advertisers. Advertising agencies, advertising networks, and other companies who place ads on our website, may use their own cookies, web beacons, and other technology, to collect information about you. We do not control the use of such technology and have no responsibility for the use of such technology to gather information about you.

Hyperlinks. Our website and email messages sometimes contain hypertext links to websites owned by third parties. We are not responsible for the privacy practices or the content of such other websites. These links are provided for your convenience and reference only. We do not operate or control any information, software, products, or services, available on these third party websites. The inclusion of a link on our website does not imply any endorsement of the services, products or website, or its sponsoring organization.

Analytics. As described above, we use third parties to monitor analyze and report on the traffic to, from and within our website and email messages.

Security of Your Information.

We try to safeguard and protect your information. The servers in which we store your information are kept in a secure physical environment and have industry standard firewalls. Access to such servers is password protected and access by our employees is limited. Currently, we use Secure Socket Layer software ("SSL") to protect data and to secure any transactions. Although we take commercially reasonable technological precautions to protect your data, no data transmission over the Internet can be guaranteed to be 100% secure; therefore, we cannot and do not warrant that your information will be absolutely secure. Any transmission of data at or through our website is at your own risk.

Changes to Privacy Policy.

We reserve the right to make material changes to the substance of this Privacy Policy. We will post those changes through a prominent notice on the website, so that you will always know what information we gather, how we might use that information, and to whom we will disclose it.

California Rights.

California residents have the right to receive, once a year, information about third parties with whom we have shared information about you or your family for their marketing purposes during the previous calendar year, and a description of the categories of personal information shared. In addition, California residents have the right to know if we respond to do not track signals or cookies. We do not respond to such signals or cookies.

California customers may request further information about our compliance with by writing us at the address below. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through a request through our postal address.

Contact Us

If you have any questions or concerns about this Privacy Policy for our Services or its implementation, you may contact us at:

City Crate
6319 Colfax Avenue
Los Angeles, CA 91606

Last Updated: October 03, 2016